If you have a cleaning that must be done by a certain time, we have some recommendations to help:
- Book a cleaning with multiple people. For example, the MIGHTY TIDY. This way, if a Homekeeper gets sick or can't make it, the other Homekeeper can still come and get your most important items done.
- Allow substitutes. Allowing substitutes allows someone to fill in for your regular Homekeeper if they can't make it. If you only allow your preferred Homekeeper to come, then you can manually request one later, but it is less likely to be successful (because when finding a substitute you want to start the search ASAP). For example, let's say you have a 8am cleaning with Maria and she gets sick. If you don't allow substitutes, you would have to get the cleaning with Maria on a different day when she is better. If you did allow substitutes, someone else could fill in for her.
- Enable back up times. If something happens to your regular cleaner, but someone can come a bit later, they will automatically be booked. For example: Let's say you have an 8am cleaning, and the Homekeeper has a car accident and can't make it at 7:45am. Without backup times, you would be unlikely to get a substitute to come within 15 minutes. If you set a backup time for 9:30am, you would have plenty of time to get a substitute.
- Book the cleaning as early as possible. This way, if there is any issue with the cleaning, a Homekeeper has the time to come make it right later that day (or the following day). For example: if you have a party at 8pm and you schedule a 2.5 hour cleaning for 5pm. Even if you get 2 Homekeepers, if they shut down the freeway at 4:30pm, they may end up too late to help as much as you'd like. By scheduling early in the day, you enable more opportunities to respond to issues. For example, if you had the cleaning done at 8am, but something similar happened, you could get it done later in the day.