At TIDY, safety for both Clients and Homekeepers is our top priority. We take a variety of steps to ensure using TIDY is the safest way to book a home cleaner and to clean homes.
Protecting your phone number
- When you text or call someone, we use an anonymizing number. This means they receive your messages, but don't see your direct contact information.
Protecting your information
- When using the website or app, we use HTTPS to secure information in transit.
- We do not store plaintext passwords. Only you have access to your passwords.
- Access to your profile information is limited only to necessary personnel.
- We use AWS, the industry standard in hosting. Security is their top priority, and you benefit from their security efforts.
- We keep software packages up to date, to solve publically disclosed security flaws as soon as possible after they are announced.
Protecting your Home Access Information
- We only show Home Access information to people who need the information, at the time they need it. For example, only the Homekeeper who is cleaning your home can see how to get in. They can only get that information at the time of the cleaning.
- We recommend using a lockbox for your safety. This way, you can change your home access at any time. We never recommend giving out keys. Learn more.
Homekeeper Background Checks
All Homekeepers complete a background check prior to being able to step foot in any home. This includes County and Federal level checks as well as checking lists like the national sex offender list. Specifically, we do not allow anyone on the platform with a infraction or higher charge relating to safety in any way (e.g. theft or violence at any time in the past). We will allow infractions and higher charges that are not directly related to safety (e.g. possession of Marajuana or driving under the influence are the most common). We feel the safety of your items and your loved ones are always our top priority.
These standards are generally quite high, and much higher than similar companies because we know that your home is a precious place and deserves the utmost of care.
You Control Your Data / Revoking Access to a Homekeeper
If at any time you want to revoke access to your data to a Homekeeper, simply blacklist them (or notify support). This means they will have no contact info for you, and will be immediately removed from any of your cleanings.
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