All Homekeepers are rated for a quality score on a variety of factors. We have high retention versus industry averages, so remember the "bar is high". So an average retaining Homekeeper for TIDY would likely be near the top of another service/platform. If a Homekeeper performs consistently poorly, they are decertified and are no longer bookable.
First, all Homekeepers must pass a rigorous certification process that typically includes:
- Federal background check
- County background check
- Sex offender check
- Terrorist watchlist check
- Document verification
- Social Security Number check
- Social media check (for additional security)
- A written test
- An equipment certification
- A phone certification
- A trial cleaning
- A series of other proprietary checks designed to ensure they meet minimum requirements.
A very low percentage of people make their way through the process.
The inputs into a Homekeepers rated quality score include things like:
- A Homekeeper's client retention rate (or the "rate at which clients want them back").
- A Homekeeper's customer feedback.
However, its also true that ratings are not the only factor. Home cleanings have a lot of personal preferences. You may prefer someone with a lower rating OVER someone with a higher one. It happens all the time! For example, some people like to chat with their Homekeepers, some don't. Some people prefer someone willing to use deeper cleaning materials, some prefer very safe and green items.
When you see a timeslot's rating in the app, you are seeing basically the relative estimated rating for that timeslot accounting for the homekeeper's rating.
Want to see how timeslot ratings work? Go here