In the even something happens, and your Homekeeper cannot make it, you have the option to get a substitute Homekeeper. You can get a substitute Homekeeper for the same time as your original appointment, or different times the same day.
- First, you will see a card that indicates "Action Needed" if your Homekeeper can't make it. Tap/click the card.
- Next, you are given the option to find a Substitute or Reschedule. Tap/click that option.
- Select the time(s) that you are requesting the cleaning. Our recommendation is to select as many times as possible since more times means more potential Homekeepers to accept your appointments. Picking more times increases the chances of getting the request filled. Of course, don't pick times that you can't actually have someone come. After tapping times that work, hit "Request Substitute".
- Confirm and we initiate the search for a substitute. We often learn within 15 minutes if someone can help you. Sometimes it can take longer. You can always log in to see the current status of your request, and cancel it (if you need to). We will notify you when someone accepts OR when we are sure that nobody can serve you during any of your selected times.