If you sent us an email but are not receiving a response, please double check that you didn't reply to a email@example.com email address. No-reply emails are system emails where you should not expect a response.
If you send an email to firstname.lastname@example.org, you should expect a response within 1 business day. Sometimes we are a bit faster, sometimes slower (depending on volume). Thanks for your patience!
If you can make an account change, the fastest way is always to do so online or in the tidy app.