We want to make TIDY easy to try and make sure you get a home cleaned to your wishes.
If you are unhappy with your first cleaning for any reason, just send us a note within 72 hours of your scheduled cleaning requesting a redo. We will add credit to your account to enable you to get a complimentary cleaning with another Homekeeper. Most of the time this will be our 1 hour service, to come get missed spots.
If we have no availability in your area with any homekeeper for 14 days after granting the Satisfaction Guarantee, then we will issue you a 100% refund.
Note: The Satisfaction Guarantee does not apply to One Time cleanings, which are when you have not set up a recurring cleaning plan, and simply book 1 cleaning.
Cleaning Insurance (Money Back Guarantee)
We do also offer the option of purchasing Cleaning Insurance, which is effectively a Money Back Guarantee, as well as additional protection offered against theft, damage, and other issues. One such coverage is the ability to get your money back on cleanings you are not happy with. We are able to offer you a custom quote by emailing concierge@tidy.com in advance of any cleaning. Please note that you cannot purchase cleaning insurance retroactively on cleanings, so please be sure to contact our team prior to any appointments so we can work with you on pricing and coverage for your unique needs.