Whenever possible, we try to send the same Homekeeper every time. If you pick a recurring service, we make sure that the same person is free to service your home on your schedule.
Of course, life happens, so your preferred Homekeeper can't always make it. If that is the case, we will give the option of having someone fill in or skipping that cleaning.
We think there are generally 4 types of people, and we work to support all of them:
- Those who want only the same person, at the same time, and cancel their appointment if the person can't make it.
- Those who want the same person, but are flexible on the times.
- Those who want a specific time, but want the reliability of allowing others to fill in.
- Those who want to maximize their reliability, by allowing any certified Homekeeper to come a range of times.
Which kind are you? We support you with a feature we call Schedule Assurance.