You can cancel or pause your use of TIDY anytime.
If you did not negotiate another set of terms with the Pro, and use the "Optional Service Contract Terms" without modification, then the cancellation fee is is 50% of the cost of the job if you cancel or reschedule it with less than 24 hours notice. TIDY does not charge any cancellation fees, however the vast majority of Pros do.
Do I have to pay this?
Most Pros have a provision to waive your first cancellation fee by adding credit for a future appointment, to ensure that appointment gets rescheduled instead. Reach out to us for help getting this waived.
We almost never see penalties or fees for canceling your service outside of the 24 hour window, unless you have made such an agreement with a Pro.