- All cleanings can only be booked 3 weeks out.
- All appointments for the next day have an 7:30pm cutoff.
Why do we restrict how far in advance you can book?
It's because our scheduling system books you with the same Homekeeper every time. When you see an appointment available for 2pm on a Friday, it means that the Homekeeper is currently available for every Friday at 2pm for the foreseeable future. This is an enormous benefit for consistency.
The downside is, if we let people book too far out, then that booking would "block" appointments for other customers.
For example, if we let someone book a TIDY on 8am on a Friday 8 weeks from now, no customer would be able to book a Friday 8am appointment for the next 7 weeks. This is lost revenue for the Homekeeper.
So our scheduling system is better for most people, in most situations, but it does have its downsides, and this is one of them.
Why do we have a 7:30pm cutoff time for booking?
This is so that Homekeepers have consistency. They can check at night and know what is going on tomorrow, which greatly helps their quality of life.