What is a Last Minute Substitution Request?
A Last Minute Substitution Request means that TIDY will send a request to each available Homekeeper, asking them if they can clean in the times you selected. If they accept, you will be booked with that Homekeeper for a Cleaning.
How is a Last Minute Substitution Request different than a regular Cleaning?
Normal appointments or cleanings are confirmed bookings with a Homekeeper. They have confirmed that they are available at that time, and you are solely booked with them. The only way those appointments will not happen is if you or the Homekeeper cancel. Last Minute Substitution Requests are requests for a Homekeeper to complete a Cleaning in the times you specify.
What does the process look like?
1. You tell us which times you are available for a Last Minute Substitution (you can select as many as you like).
2. A text is sent to all Homekeepers in the area who might be able to complete a cleaning during the times you chose.
3. As soon as a Homekeeper confirms they are available they are automatically scheduled, and you are sent a confirmation text.
4. If no Homekeepers are able to accept the request, we will let you know before your last available booking time. (e.g. If you would like a substitution between 11am and 5pm, we will let you know by about 4:30 if nobody can accept the appointment).