In general, there are many things to communicate, and most can be handled directly in the app or online. For example:
- To tell them how to get in, we recommend using the Home access instructions.
- To reschedule, use the scheduling part of the app.
- To tell them what to do, use TIDY To Dos.
This improves clarity and automatically handles things in odd cases (for example, if a substitute is needed then they have the information needed to be effective).
However you can also contact them by text or call by tapping the Call and Text buttons in your app. This option is available 30 minutes prior to the start time of any cleaning until the end of the cleaning. They will also text message you when they are on the way, arrived, and other updates. You can call or text them back on that number.
Please note that all calls and texts made via the TIDY Platform, such as those between yourself and Homekeepers, are recorded for quality and safety purposes.