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Managing Your Cleanings

  • How to edit the time estimates for To Dos?
  • Before and After Photos
  • Can I disable To Dos? Turn off To Dos?
  • How do I add, remove, or edit rooms?
  • Can I set gender preferences? Only women? Only men?
  • Can I book a move out or move in cleaning?
  • Do you have weekend cleanings? Do you clean Sundays? Saturdays?
  • Can I extend a cleaning? Can I make a cleaning longer?
  • Can I change my cleaning type? Can I upgrade or downgrade a cleaning?
  • How to I book with a prior Homekeeper? How do I get the same Homekeeper back?
  • Can I change Homekeepers?
  • How do I edit rooms? What if I want them only to clean specific rooms.
  • How do I add or edit my address?
  • What if I have a special event, or urgent cleaning, where someone must show up on time?
  • Can I book a Deep Cleaning?
  • What if my Homekeeper doesn't show up?
  • What is a Last Minute Substitution?
  • What if I don't want a Homekeeper again? Blacklisting a Homekeeper
  • Should I give a key to my Homekeeper?
  • How do I book a cleaning plan?
  • What if my Homekeeper cancels at the last minute?
  • How do I view my upcoming cleanings?
  • How do I reschedule a cleaning?
  • How do I change my plan (edit my cleaning schedule)?
  • How do I cancel a cleaning?
  • How do I cancel my plan or my account?
TIDY Help Center